ere at Chocolate Creations, we treat each of our clients as individuals. That is why we pride ourselves on offering a professional service which is personally tailored to your needs.
Our priority is customer satisfaction, with our luxurious and elegant designs that stand out from the rest. Below you will find details of our service commitment, from your initial enquiry to the delivery of your chosen cake.
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Service |
Details |
Benefits |
|
Consultation |
Discuss your exact cake requirements.
Advise and help on your cake design.
Produce detailed specification and costs.
Discuss additional services and products, i.e. Wedding Favours, Cake
Stand Hire, etc, that we can provide.
Discuss your chosen venue, delivery, and setup requirements.
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This personal service ensures that we get it right and provide you with
a cake on your special day that meets with all your expectations. A cake
that will impress your guests. |
|
Order Confirmation / Invoice |
This document details:
a)
the exact description of the cake to be supplied.
b)
confirms the details of the venue, delivery date and time.
c)
confirms the total cost, and payment requirements.
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This detailed document gives you the full piece of mind that we have fully understood your
requirements, both for your cake design and the delivery details. Upon
receipt of your completed order confirmation and deposit your delivery
date will be guaranteed. |
|
Viewing |
We do not freeze our cakes, so your cake will be individually hand crafted during the week prior to
your function and it will be made available for viewing/inspection one day before
delivery at our premises.
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This guarantees all our cakes are freshly made, and enables you, if you desire, to visit our premises to view the final
product and to satisfy yourself that the cake is ready for delivery on your
special day.
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Delivery & Setup |
We prefer to deliver and setup all our cakes to your chosen venue on
the date and time as agreed.
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This eliminates all your worries, and ensures that your cake is delivered, setup on it's stand and
displayed to it's optimum for both you and your guests.
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"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality".